Legal

Privacy notice

How we handle personal information, in line with the Protection of Personal Information Act (POPIA).

This website collects nothing

This website has no contact form, no newsletter sign-up, no account creation and no third-party analytics or advertising trackers. We do not collect, store or process any personal information about visitors to this site. Appointments are arranged by phone or email directly with reception.

Information held at the practice

When you become a patient, Rivonia Family Practice keeps a clinical record containing the information needed to care for you: your identifying and contact details, medical aid details, clinical history, examination findings, results, and treatment notes.

This information is used to provide medical care, to keep records required by law and professional rules, and to submit accounts and medical aid claims where you ask us to. It is not used for marketing.

Sharing

Health information is confidential. We share it only with your consent, with other treating practitioners or laboratories involved in your care, with your medical aid for claims you have authorised, or where the law requires disclosure.

Retention and security

Clinical records are kept for the period required by South African law and professional rules, and are stored with access limited to practice staff who need it for your care. [CONFIRM: retention period and records system used by the practice.]

Your rights

You may ask what personal information we hold about you, ask for it to be corrected, object to certain processing, or lodge a complaint with the Information Regulator of South Africa. To make a request, contact the practice's Information Officer: [CONFIRM: Information Officer name and email].

Contact the practice at 011 783 2906 or rivoniadoctors@gmail.com.